The packs are built in the Salt Lake City shop at 1605 W 2100 S, Salt Lake City, UT 84119, then shipped nationwide to departments and individuals.
That is the same address a pack comes back to when a zipper, seam, or buckle needs repair. The shop has spent more than 20 years on lightweight, heavy-duty systems for EMS, fire, and air medical crews.
Questions about a layout or a department order go to orders@thomasems.com or (800) 445-3640. The shop line is (801) 262-6503.